Career Opportunities

Positions found in CT (1)

WAREHOUSE COORDINATOR

Description:

Job Responsibilities:
Coordinate the activities of inventory control, receiving, ordering, storing, issuing and shipping of tools, equipment and other supplies.
• Initiate and compile records for ordering, issuing, shipping, and inventory control.
• Review records for accuracy of information and maintenance of proper stock levels.
• Gather and maintain system records and files for completion of required reports.
• Facilitate the issuance and collection of equipment and other supplies, maintaining detailed records of times and other identifying data on system, contractor and other personnel involved in the transactions.
• Act as the central point of contact for vendors and contractors in all matters associated with inventory receiving and issuance.
• Working together with the contractor reconcile inventory. Research and resolve any discrepancies on a monthly cycle.
• Testing and/or repair of equipment or supplies where and when required.
• Other duties as assigned.
• Operate PC and MS Office Programs & Inventory Software.



Experience:

Job Responsibilities:
Coordinate the activities of inventory control, receiving, ordering, storing, issuing and shipping of tools, equipment and other supplies.
• Initiate and compile records for ordering, issuing, shipping, and inventory control.
• Review records for accuracy of information and maintenance of proper stock levels.
• Gather and maintain system records and files for completion of required reports.
• Facilitate the issuance and collection of equipment and other supplies, maintaining detailed records of times and other identifying data on system, contractor and other personnel involved in the transactions.
• Act as the central point of contact for vendors and contractors in all matters associated with inventory receiving and issuance.
• Working together with the contractor reconcile inventory. Research and resolve any discrepancies on a monthly cycle.
• Testing and/or repair of equipment or supplies where and when required.
• Other duties as assigned.
• Operate PC and MS Office Programs & Inventory Software.

If interested, send your resume to: Harron Communications, 61 Myrock Avenue, P.O. Box 6008, Waterford, CT 06385, Attn: Rachel Fox.

Equal Opportunity Employer

Location: Plainfield, CT

Apply Now!
Send email to rfox@metrocast.com

Positions found in MD (2)

QUALITY ASSURANCE TECHNICIAN

Description:

Job Responsibilities:
• Assure project work and documents meet requirements of the company policies and procedures through observation, communication, post inspection, reporting and final acceptance.
• Complete site visits to assure workers are following company policies and procedures. Log all discrepancies observed and resolution(s).
• Receive contractor field inspection reports, perform company field audit report to verify work complete is acceptable. Document and log all findings.
• Attend project meetings to receive field inspection reports and present audit inspection reports.
• Gather and maintain inspection records and files for completion of required reports.
• Operate PC and MS Office Program Software
• Installation and construction of outside plant, post and pre-wire work, surveys, and related work as required
• Identification, repair and installation of service cabling using a variety of tools and test equipment.
• Interaction with customers to provide them with knowledge of their services in a professional and courteous manner.
• Care and general maintenance of company assigned vehicles, tools, test equipment and safety equipment.
• Proper completion of daily work log, work orders, vehicle log and reports.
• Participate in ongoing Customer Service and technical training as required.
• Overtime may be required; On-call rotation may be required.
• Overall troubleshooting of cable television service; identification and repair of various feeder, and when required, trunk and fiber faults using various tools and test equipment; Repair signal leakage and splice all types of cable as required.
• Other duties as assigned.

Experience:

Job Qualifications:
• High school degree required.
• Professional verbal communication and telephone skills.
• Ability to work with detail and produce accurate results.
• Strong external/internal customer satisfaction focus and sound judgment.
• Demonstrated capacities to use office equipment, i.e., fax machines, copy machines, postage machines, telephones, etc.
• Ability to perform physically demanding work and lift minimum of 75 lbs.
• Able to work non-standard hours (evenings, weekends, etc.)
• Ability to work in a goal oriented and schedule driven environment with flexibility to work the hours required to meet the demands.
• Valid driver’s license, with proven good record.
• Formal electronics training, NCTI, SCTE Certification or equivalent preferred.
If interested, you should notify your supervisor and send your resume to: Harron Communications, 43920 Airport View Drive, Hollywood, MD 20636. Attn: Bobby Pilkerton.
An Equal Opportunity Employer

Location: Hollywood, MD

Apply Now!
Send email to bpilkerton@metrocast.com

LOCAL ORIGINATION SALES REPRESENTATIVE

Description:

• Responsible for supporting Local Origination sales in front and behind the scenes.
• Cold Calling potential clients seeking appointments to discuss Sales Opportunities.
• Promote and sell programming services
• Effectively communicates potential sales and production opportunities with the LO team members
• Assists the producer and production teams meet all scheduled shooting schedules.
• Demonstrates proficiency in and working knowledge of several areas of the Local Originations department.
• Recognizes deviation from accepted practices and confirms with management appropriate next steps.
• Receives general instructions on routine work and detailed instructions on new assignments.
• Work is regularly supervised and reviewed for timeliness, accuracy and correct procedures.
• Willing to work non-traditional hours including weekends and overtime as needed.

Experience:

Job Qualifications:
• High School Diploma is required.
• Excellent verbal communications and organizational skills.
• Ability to communicate effectively and courteously with clients and team members.
• Demonstrate accuracy with detailed work.
• Basic knowledge of office and studio equipment, basic computer skills including knowledge of Windows, Microsoft Word and Excel programs.
• Excellent customer relations skills.
• Knowledge of cable products and services.
• Previous sales experience preferred.
• Must be a team player.
• Valid driver’s license with proven good record.
If interested, you should notify your supervisor and send your resume to: Harron Communications, 43920 Airport View Dr. Hollywood, MD 20636, Attn. Alisa Casas.
An Equal Opportunity Employer

Location: Hollywood, MD

Apply Now!
Send email to acasas@metrocast.com

Positions found in MS (6)

SWEEP TECHNICIAN

Description:

Location: Philadelphia, MS
Direct Report to: Technical Operations Manager
Application Closing Date: August 15, 2011

Job Responsibilities:
• Routine balancing, aligning, and adjustment of components and equipment used to amplify and process signals utilizing general system layouts from blue prints and system maps, routine troubleshooting, surveys, locates, outage repair, track/repair CLI, construction maintenance, in accordance with MetroCast procedures and practices.
• Perform forward and return distribution system activation and repair.
• Collect, analyze and present information on an accurate and timely basis.
• compile data for inclusion in FCC reports;
• Maintain records, conduct tests, and prepare reports as required in a timely and accurate manner.
• Test main trunk lines using signal level meters, volt-OHM meters, spectrum analyzers and other related test equipment on a regular basis, compare findings in the field with documentation.
• Troubleshoot and repair problems associated with RF, AC, DC portion of the forward and reverse plant, such as transmission levels, signal losses, off-air interference, including troubleshooting of optical power.
• May be called upon to perform routine troubleshooting on customer service related trouble calls. Troubleshoot the plant from the customer’s equipment through the distribution/feeder cable back to Head end.
• Perform troubleshooting of service failures related to all levels of service and products.
• Survey the plant in order to ensure service availability to potential subscribers.
• Perform locates of existing plant in order to prevent cable damage and system interruption.
• Respond to and repair service interruptions during regular business hours and after hours as required.
• Perform CLI ride-out and track and repair leakage, as necessary.
• Perform minimum training requirements with junior level technicians.
• Splice aerial/underground coaxial cable and equipment to restore cable plant to system specifications.
• Repair and/or replace damaged aerial/underground plant.

Experience:

Job Qualifications:
• High school diploma or equivalent education/experience.
• At least two (2) years in the cable field as a maintenance technician or high skill level.
• Comprehensive knowledge of trunk, distribution, and optoelectronic systems, contemporary Sweep test equipment, Analyzers, OTDR, TDR, and various RF equipment.
• NCTI, BCT/E training and certification a plus.
• Ability to prioritize and organize effectively
• Computer literate with knowledge of Windows software.
• Ability to lift >75 lbs. and handle 32' extension ladder.
• Valid driver's license with proven good record.
• Ability to work non-traditional hours, including overtime.
• Must be a team oriented, self-motivated, well organized individual.

If interested, you should send your resume to:
Harron Communications
105 Allison Cove
Oxford, MS 38655
Attn: Laurie Pell

An Equal Opportunity Employer

Location: Philadelphia, MS

Apply Now!
Send email to lpell@metrocast.com

CUSTOMER SERVICE REPRESENTATIVE - FLOATER

Description:

Location: Starkville-Kosciusko-Philadelphia, MS
Direct Report to: Customer Service Supervisor
Application Closing Date: October 28, 2011

Job Summary
Our Customer Service Representative position is a key company position that contributes to MetroCast’s vision of being the industry leader in customer service through quality, courtesy and teamwork. This position is responsible for educating and assisting our customers so they can make informed decisions about our products and services which include MetroCast Digital Cable TV, High Speed Internet, and Digital Voice service. The Customer Service Representative serves as a front line professional that must be able to provide the highest level of customer satisfaction. This position has extensive contact with the general public, therefore excellent customer satisfaction, communication skills, and attitude is essential.

Job Responsibilities:
• Handle incoming telephone calls and electronic communication to promote and sell MetroCast products and services; as well as provide billing and general service support.
• Acquire new customers and upgrade current subscribers through educating on MetroCast products and services.
• Maintains sales standards and other performance goals set by management.
• Navigate thru multiple data entry systems and other relevant applications, tools and resources while speaking with customers.
• Be an active listener who can show empathy and patience in a non scripted fast pace environment.
• Responsible for understanding and adhering to Federal Regulations and MetroCast Policies.
• Maintain customer account confidentiality.
• Responsible for adhering to an assigned schedule.
• Punctuality a must.
• All other duties and responsibilities as assigned.

Experience:

Job Qualifications:
• High school diploma or equivalent required.
• Basic reading, writing and arithmetic skills required.
• Prior sales and customer service / call center experience preferred.
• Computer literate with the ability to learn customer service software applications.
• Ability to work well under pressure, multi task, and remain calm and professional thru stressful or ambiguous situations.
• Ability to work a schedule including nights, weekends, holidays and overtime as required.
• Must be able to work in a structured environment with assigned processes and procedures.
• Knowledge of cable TV, phone and Internet services a plus.
• Excellent verbal and written communication skills with the ability to present information and direction in an articulate, organized and professional manner.
• Ability to listen and interpret the needs of the customer.
• Demonstrate accuracy with detailed work.

If interested, send your resume to:
Harron Communications
300-1/2 Jackson Street
Starkville, MS 39759
Attn: Darlene McNair

An Equal Opportunity Employer

Location: Starkville-Kosciusko-Philadelphia, MS

Apply Now!
Send email to dmcnair@metrocast.com

OPERATIONS MANAGER – MISSISSIPPI SOUTH

Description:

Location: Starkville, MS
Direct Report to: Mississippi Regional General Manager
Application Closing Date: December 31, 2011

The Operations Manager is responsible for the overall operations of the MetroCast Communications systems in the Mississippi South area. Personally responsible for total management (people management and functional management), and all public relations efforts needed to attain Company goals. Responsible for analyzing, assessing and refining operational methods, processes and procedures associated with the operational integrity of products and services. The Operations Manager will work in conjunction with the Regional General Manager and others to create consistent procedures and processes to improve efficiencies throughout the MetroCast systems.
Job Summary
Job Responsibilities:
• Responsible for all day-to-day management activities of the Mississippi South cable systems. Includes staffing, positive employee relations, performance standards and evaluations, equitable compensation, training, succession planning, and encouragement and maintenance of a discrimination-free and healthy work environment.
• Oversees the rebuild/upgrade of existing systems and the integration of newly acquired systems to ensure that high levels of customer service and satisfaction are maintained, and MetroCast products and services are successfully deployed and marketed.
• Participates and assists the Regional General Manager in the preparation of the annual operating plan and annual capital and expense budgets. Assures that all functions operate in a cost effective manner and within the parameters of both the operating plan and the capital and expense budgets.
• Assures compliance with all existing Federal and State regulations and future legislation impacting the Cable Television and Communications industries. Acts as a point of contact for Local Franchise Authorities and assists in the franchise renewal process. Maintains relationships and favorable standing with government agencies and representatives. Focuses on and promotes efforts to foster open dialog with all local community governments.
• Responsible for establishing and maintaining a positive regional presence. Pro-actively participates in regional community, charity, civic and political events. Markets the company to positively promote growth management, community understanding, and community appreciation of MetroCast products and services. Encourages participation by MetroCast employees in local community events and programs.
• Oversees technical, marketing, customer satisfaction/customer service and sales activities to assure maximum number of subscribers and to guarantee customer satisfaction.
• Assures the consistent and high quality delivery of cable products and services, e.g.: programming, system clarity, Pay-Per-View and Video-On-Demand availability, broadband internet and voice services, customer service, and customer satisfaction. Goals are to establish and sustain highest possible level of cable products/services delivered and maximum level of customer satisfaction/customer relations.
• Establishes and maintains the highest standards of on-the-job safety practices in accordance with company and OSHA safety requirements and the National Electrical Safety Code.
• Plans, oversees and guarantees on-going training as priority throughout the functional operations of the region, and that it is directed at the most immediate and results-oriented needs.
• Represents the company in a completely professional and competent manner. At all times, presents a professional attitude and appearance in employee, customer, vendor, and contact interface situations and requires the same of all system associates.

Experience:

DIRECTOR OF OPERATIONS
Starkville, MS

Job Qualifications:
• Bachelor's degree (B.A.), preferred; equivalent education/work experience considered.
• Five (5) years of general operational management experience preferred.
• Thorough knowledge of cable television and telecommunications industry, supervision of personnel, policies and procedures.
• Familiarity with technical engineering management and daily system technical operations.
• An understanding of broadband Internet and voice services.
• Experience in supervision/management of teams, significant complex projects, and cross functional team management experience at a leadership level required.
• Excellent written and verbal communication skills and the ability to influence and negotiate at a senior level.
• Strong results orientation with the ability to think and communicate strategically, yet manage tactical details.
• Familiarity with the Internet and PC networking with telephone distribution networks, switching/routing and telephony operations.
• Valid driver’s license and good/safe driving history required.

If interested, please forward a letter of introduction and your resume to: MetroCast Communications
105 Allison Cove
Oxford, MS 38655
Attn: Rick Ferrall
OR email rferrall@metrocast.com

An Equal Opportunity Employer



Location: Starkville, MS

Apply Now!
Send email to rferrall@metrocast.com

INSTALLER/SERVICE TECHNICIAN

Description:

Location: Starkville, MS
Direct Report to: Technical Operations Supervisor

Job Responsibilities:
• Installation and construction of outside plant, post and pre-wire work, surveys, and related work as required.
• Completion of daily installation route.
• Identification, repair and installation of service cabling using a variety of tools and test equipment.
• Interaction with customers to provide them with knowledge of their services in a professional and courteous manner.
• Promote and sell programming services and packages.
• Care and general maintenance of company assigned vehicles, tools, test equipment and safety equipment.
• Proper completion of daily work log, work orders, vehicle log and reports.
• Participate in ongoing Customer Service and technical training as required.
• Overtime may be required; On-call rotation may be required.
• Overall troubleshooting of cable television service; identification and repair of various feeder, and when required, trunk and fiber faults using various tools and test equipment; Repair signal leakage and splice all types of cable as required.
• Responsible for the completion of all daily service installation activity scheduled, including, but not limited to the completion of work orders, sales orders and vehicle reports.

Experience:

Job Qualifications:
• High school diploma or equivalent.
• Valid driver’s license, with proven good record.
• Formal electronics training, NCTI, SCTE Certification or equivalent preferred.
• Ability to perform physically demanding work and lift minimum of 75 lbs.
• Ability to work non-standard hours (evenings, weekends, etc.)
• Customer relation skills.
• Team oriented.

If interested, you should send your resume to:
Harron Communications
105 Allison Cove
Oxford, MS 38655
Attn: Mark Dickinson

An Equal Opportunity Employer

Location: Starkville, MS

Apply Now!
Send email to mdickinson@metrocast.com

CABLE STORE REPRESENTATIVE – Part Time

Description:

Location: Philadelphia, MS
Direct Report to: Customer Service Supervisor

Job Summary
Our Front Counter Customer Service Representative position is a key company position that contributes to MetroCast’s vision of being the industry leader in customer service through quality, courtesy and teamwork. This position is responsible for educating and assisting our customers so they can make informed decisions about our products and services which include MetroCast Digital Cable TV, High Speed Internet, and Digital Voice service. The Customer Service Representative serves as a front line professional that must be able to provide the highest level of customer satisfaction. This position has extensive contact with the general public, therefore excellent customer satisfaction, communication skills, and attitude is essential.
Job Responsibilities:
• Provides a high level of face-to-face service to customers in a professional, courteous, and effective manner.
• Accept and process payments from walk-in customers.
• Monitor and maintain daily cash transactions ensuring counts, batches and balances reconcile and meet accuracy standards.
• Educate, promote and sell customers on MetroCast products and services as well as provide billing and general service support, including resolution of billing and equipment inquires and changes to subscribers account information.
• Process electronic communication for various locations to promote sell and support MetroCast products and services.
• Consistently meet or exceed sales, quality and productivity standards.
• Schedule, print, and distribute work orders (based on location)
• Test, prepare, and assign equipment inventory as needed. (based on location)
• May be required to travel to multiple payment locations on an as needed basis.
• Other duties as assigned.

Experience:

Job Qualifications:
• Minimum High school diploma or GED required.
• Minimum 1 year of experience in sales, banking, or customer service preferred.
• Basic reading, writing, arithmetic and computer skills required.
• Ability to multi-task and work well under pressure.
• Ability to speak clearly and articulate.
• Knowledge of cable TV, phone and Internet services a plus.
• Ability to work independently.
• Ability to work a schedule including weekends, holidays and overtime as required.
• Demonstrate accuracy with detailed work.
• Ability to maintain confidentiality a must.
• Valid driver’s license with proven good record.

If interested, send your resume to:
Harron Communications
105 Allison Cove
Oxford, MS 38655
Attn: Laurie Pell

An Equal Opportunity Employer

Location: Philadelphia, MS

Apply Now!
Send email to lpell@metrocast.com

CABLE STORE REPRESENTATIVE

Description:

Location: New Albany, MS
Direct Report to: Customer Service Supervisor

Job Summary
Our Front Counter Customer Service Representative position is a key company position that contributes to MetroCast’s vision of being the industry leader in customer service through quality, courtesy and teamwork. This position is responsible for educating and assisting our customers so they can make informed decisions about our products and services which include MetroCast Digital Cable TV, High Speed Internet, and Digital Voice service. The Customer Service Representative serves as a front line professional that must be able to provide the highest level of customer satisfaction. This position has extensive contact with the general public, therefore excellent customer satisfaction, communication skills, and attitude is essential.
Job Responsibilities:
• Provides a high level of face-to-face service to customers in a professional, courteous, and effective manner.
• Accept and process payments from walk-in customers.
• Monitor and maintain daily cash transactions ensuring counts, batches and balances reconcile and meet accuracy standards.
• Educate, promote and sell customers on MetroCast products and services as well as provide billing and general service support, including resolution of billing and equipment inquires and changes to subscribers account information.
• Process electronic communication for various locations to promote sell and support MetroCast products and services.
• Consistently meet or exceed sales, quality and productivity standards.
• Schedule, print, and distribute work orders (based on location)
• Test, prepare, and assign equipment inventory as needed. (based on location)
• May be required to travel to multiple payment locations on an as needed basis.
• Other duties as assigned.

Experience:

Job Qualifications:
• Minimum High school diploma or GED required.
• Minimum 1 year of experience in sales, banking, or customer service preferred.
• Basic reading, writing, arithmetic and computer skills required.
• Ability to multi-task and work well under pressure.
• Ability to speak clearly and articulate.
• Knowledge of cable TV, phone and Internet services a plus.
• Ability to work independently.
• Ability to work a schedule including weekends, holidays and overtime as required.
• Demonstrate accuracy with detailed work.
• Ability to maintain confidentiality a must.
• Valid driver’s license.

If interested, send your resume to:
Harron Communications
105 Allison Cove
Oxford, MS 38655
Attn: Laurie Pell

An Equal Opportunity Employer

Location: New Albany, MS

Apply Now!
Send email to lpell@metrocast.com

Positions found in NH (10)

Senior DOCSIS Engineer

Description:

Job Summary:
The Senior DOCSIS Engineer will be responsible for the day to day operations and advancement of subscriber access technologies including CMTS/Cable modems and 802.11 wireless technologies.

Job Responsibilities:
• Responsible for the scalability and integrity of the CMTS and cable-modem networks for all Metrocast regions.
• Develop CMTS and cable-modem configuration strategy and support requirements for all regions.
• Manage and direct a small group of engineers to accomplish daily activities and overall long term strategy.
• Develop an end-to-end testing strategy for new CMTS and Cable modem integrations.
• Oversee and direct root cause analysis measures required to resolve customer connectivity issues and formulate plans required to solve issues.
• Establish relationships with vendors and track issues to resolution.
• Formulate policies and procedures to be followed by all staff members.
• Oversee system performance and operations through daily/weekly/monthly planning meetings.
• Prioritization of projects and activities based upon business objectives.

If interested, you should notify your supervisor and send your resume to: MetroCast Cablevision, 21 Jarvis Avenue, Rochester, NH 03868

Experience:

• Bachelors/Masters of Science degree in a computer science or electrical engineering or equivalent in work experience bringing new technologies to market in highly complicated, ambiguous, fast pace business environments.
• Previous management of a technical staff tasked with complex projects while meeting specific timelines.
• Strong knowledge in CMTS deployment and maintenance required.
• In depth knowledge of CableLabs standards including DOCSIS and PacketCable.
• In depth knowledge of network operations including Switching, Routing, QOS techniques, and network management.
• Understanding of VOIP technologies and related standards.
• Previous exposure and experience with wireless 802.11 and FTTX/PON technologies a plus.
• Strong project management, change management, and organizational skills.

Job Qualifications:
• Excellent presentation and communication skills a must. Ability to communicate complex technical issues to internal technical and non-technical customers.
• Ability to function in a highly fluid environment with aggressive deadlines.
• Must be a team player, able to work closely with cross-functional development groups. Ability to motivate a lead a geographically disperse staff through technical projects.
• Ability to translate business objectives into technical implementation plans and see through to completion.
• Strong knowledge of Cisco BTS/MGX architectures, CedarPoint Safari technologies, CMTS's, DOCSIS specifications, SIP, IMS and Broadsoft soft switches is required
• Rapidly grasps new technology and abstraction; stays in tune with evolving technologies/standards.
• Must possess the ability to maintain balance between multiple perspectives: customer, business, technical and operations.
• Knowledge of video architecture is preferred.
• Experienced in Microsoft Office (Word, Excel, Project, and Outlook) a must.


Location: Rochester, NH

Apply Now!
Send email to hsdjobs@metrocastcablevision.com

Customer Service Representative- 2nd/3rd Shifts

Description:

Our Customer Service Representative position is a key company position that contributes to MetroCast’s vision of being the industry leader in customer service through quality, courtesy and teamwork. This position is responsible for educating and assisting our customers so they can make informed decisions about our products and services which include MetroCast Digital Cable TV, High Speed Internet, and Digital Voice service. The Customer Service Representative serves as a front line professional that must be able to provide the highest level of customer satisfaction. This position has extensive contact with the general public, therefore excellent customer satisfaction, communication skills, and attitude is essential.

Job Responsibilities:
• Handle incoming telephone calls and electronic communication to promote and sell MetroCast products and services; as well as provide billing and general service support.
• Acquire new customers and upgrade current subscribers through educating on MetroCast products and services.
• Maintains sales standards and other performance goals set by management.
• Navigate thru multiple data entry systems and other relevant applications, tools and resources while speaking with customers.
• Be an active listener who can show empathy and patience in a non scripted fast pace environment.
• Responsible for understanding and adhering to Federal Regulations and MetroCast Policies.
• Maintain customer account confidentiality.
• Responsible for adhering to an assigned schedule.
• Punctuality a must.
• All other duties and responsibilities as assigned.



Experience:

Job Qualifications:

• High school diploma or equivalent required.
• Basic reading, writing and arithmetic skills required.
• Prior sales and customer service / call center experience preferred.
• Computer literate with the ability to learn customer service software applications.
• Ability to work well under pressure, multi task, and remain calm and professional thru stressful or ambiguous situations.
• Ability to work a schedule including nights, weekends, holidays and overtime as required.
• Must be able to work in a structured environment with assigned processes and procedures.
• Knowledge of cable TV, phone and Internet services a plus.
• Excellent verbal and written communication skills with the ability to present information and direction in an articulate, organized and professional manner.
• Ability to listen and interpret the needs of the customer.
• Demonstrate accuracy with detailed work.


Location: Rochester, NH

Apply Now!
Send email to jobs@metrocast.com

SOFTWARE DEVELOPER – INFRASTRUCTURE ENGINEERING

Description:

This position is responsible for assisting the Lead Systems Engineer and Principal Architect with the design, development, and support of customer facing and back office software, applications, and processes.
• Participation in code review and mentoring of junior developers.
• Maintenance and debugging of existing software.
• Development, modification, testing, and implementation of software according to the specifications and requirements of the company.
• Participation in a structured change management process.
• Must keep database and web technologies current and secure to help ensure effective development and security of all data.
• Documentation of systems and application design and configuration.
• Providing professional support to customers, both internal and external.
• Other duties as required.

Experience:

This position is responsible for assisting the Lead Systems Engineer and Principal Architect with the design, development, and support of customer facing and back office software, applications, and processes.
• Participation in code review and mentoring of junior developers.
• Maintenance and debugging of existing software.
• Development, modification, testing, and implementation of software according to the specifications and requirements of the company.
• Participation in a structured change management process.
• Must keep database and web technologies current and secure to help ensure effective development and security of all data.
• Documentation of systems and application design and configuration.
• Providing professional support to customers, both internal and external.
• Other duties as required.

Location: Rochester, NH

Apply Now!
Send email to hsdjobs@metrocastcablevision.com

REGIONAL SALES ENGINEER – INFRASTRUCTURE ENGINEERI

Description:

The presales engineer is responsible for providing pre and post sales support, to the sales and engineering teams, for company products and services. This position will be primarily focused on support of enterprise level fiber services and related telecommunications products, but is also responsible for providing engineering support to the sales team for all commercial services data and voice products. The presales engineer will also coordinate and oversee enterprise service installations to ensure their success.
• Designs practical and flexible technical solutions to meet the needs of prospective customers while factoring in the relevant constraints.
• Develops accurate bills of material.
• Creates network drawings and sales presentations, and delivers them to prospective customers through various communication mediums and formats including meetings onsite at customer locations.
• Assists the sales team with preparing RFP/RFQ responses.
• Coordinates and performs enterprise fiber installations.
• Ensures IP addresses are allocated to enterprise fiber customers in accordance with internal policies.
• Acts as a technical point of contact for the customer throughout the installation process.
• Acts as a liaison between engineering and other internal teams.
• Assists and participates in new product evaluations.
• Provides configuration and troubleshooting support to enterprise customers.
• Assists with other engineering projects as needed.
• Some travel required.
• Other duties as required.

Experience:

• Bachelor's degree in an Information Technology area or equivalent experience.
• Minimum 1 year experience as a Network Administrator required.
• Previous presales or sales experience required.
• Excellent communication skills, both written and verbal, required.
• Ability to effectively communicate highly technical concepts to end-users required.
• Cisco CCDA and/or CCNA certification preferred.
• Working knowledge of routing protocols including OSPF and BGP required.
• Working knowledge of servers, storage, replication, email, and DNS required.
• Working knowledge of SONET, EoS, DWDM, and CWDM a plus.
• Working knowledge of Ethernet technologies (MEF, 802.1q, STP, RSTP, PVST, PVST+ etc) required.
• Knowledge of TCP/IP, UDP and ICMP are required.
• Working knowledge of IPv6 required.
• Knowledge of firewall technologies and the ability to generate basic rule sets required.
• Knowledge of wireless Ethernet technologies (802.11a, 802.11b, 802.11g, 802.1x) a plus.
• Ability to thrive in a dynamic, fast-paced environment.
• Ability to work under pressure with a diverse team.
• Ability to work under minimal supervision.

Location: Rochester, NH

Apply Now!
Send email to hsdjobs@metrocastcablevision.com

NETWORKING ENGINEER – INFRASTRUCTURE ENGINEERING

Description:

This position is responsible for assisting the Network Engineering Manager with the operation, maintenance and installation of the networking infrastructure at Metrocast Cablevision.
• Day to day operation of Cisco switches and routers.
• Day to day operation of Juniper firewalls. Models include ISG2000, ISG1000, SSG-520, SSG-140, SSG-20 and SSG-5.
• Day to day operation of Juniper SA2000 VPN appliances.
• Day to day operation of Foundry enterprise class switches and routers including SX, RX, MLX, XMR and MLXe.
• Day to day operation of a multicast video network environment.
• Day to day operation of a continuously operated enterprise class datacenter.
• Installation and configuration of complete network infrastructures as designed by the Senior Network Engineer and the Principal Architect.
• Participation in a 24x7 on call rotation.
• Participation in a structured change management process.
• Occasional night and weekend shifts are required in order to implement changes during designated change windows.
• Documentation of network design and configuration.
• Providing professional support to customers, both internal and external.
• Other duties as required.

Experience:

This position is responsible for assisting the Network Engineering Manager with the operation, maintenance and installation of the networking infrastructure at Metrocast Cablevision.
• Day to day operation of Cisco switches and routers.
• Day to day operation of Juniper firewalls. Models include ISG2000, ISG1000, SSG-520, SSG-140, SSG-20 and SSG-5.
• Day to day operation of Juniper SA2000 VPN appliances.
• Day to day operation of Foundry enterprise class switches and routers including SX, RX, MLX, XMR and MLXe.
• Day to day operation of a multicast video network environment.
• Day to day operation of a continuously operated enterprise class datacenter.
• Installation and configuration of complete network infrastructures as designed by the Senior Network Engineer and the Principal Architect.
• Participation in a 24x7 on call rotation.
• Participation in a structured change management process.
• Occasional night and weekend shifts are required in order to implement changes during designated change windows.
• Documentation of network design and configuration.
• Providing professional support to customers, both internal and external.
• Other duties as required.

Location: Rochester, NH

Apply Now!
Send email to hsdjobs@metrocastcablevision.com

CMTS Engineer

Description:

Job Responsibilities:

• Monitor and maintain the day-to-day operations of CMTS units located within the region
• Monitoring device logs and taking appropriate actions as necessary
• Monitoring device load on CPU/Memory/modems per port and taking actions as necessary
• Reviewing running configurations and proposing appropriate changes.
• Review and document resource utilization and service issues. Establish growth trends for predictive resource utilization & upgrade requirements
• Interact with the Infrastructure Engineering and Network Operations departments to regularly review network configuration and changes as required.
• Perform Change Control functions as necessary, including planning, reviewing changes within the department, and presenting changes at the Change Control meetings.
• Repair and maintenance of the Internet technology portion of the cable system. Efficiently diagnose and correct data system faults (Broadband and LAN servers, etc.) during standard and non-standard (standby/on call) hours, working closely with the technical support group at the Central Management Facility.
• Establish and conduct programs for preventative maintenance on Headend equipment, and CPE (customer premise equipment), that is Internet services related.
• Interact with customers to provide them with data-related services in a professional manner. Assist with sales activities as needed.
• Positive, assertive attitude towards improving his/her product and system knowledge.



Experience:

Job Qualifications:

• High School Diploma or equivalent. Minimum 2 years prior ISP and/or cable technical experience
• Functional understanding of DOCSIS 1.0, 1.1, and 2.0
• Previous hands on experience with CMTS configuration and operations
• Overall knowledge of networking principles and practices
• Working knowledge of DNS, TCP/IP, DHCP, SMTP, POP, TFTP
• Working knowledge of PC hardware and mainstream application software
• Ability to manage complex projects in a fast paced environment
• Excellent customer relations skills
• Ability to perform physically demanding work, maximum lifting of 75 pounds
• Ability to take "on-call" responsibilities
• Ability to work non-standard hours.

If interested, you should send your resume to: MetroCast , 9 Apple Rd, Belmont, NH 03220
An Equal Opportunity Employer


Location: Belmont, NH

Apply Now!
Send email to hsdjobs@metrocast.com.

INSIDE SALES REPRESENTATIVE- BUSINESS SERVICES

Description:

Job Responsibilities:
This energetic Inside Sales Representative (ISR) will be responsible for generating new MetroCast revenue through the sale of Internet, Video and Voice products and services to assigned existing Small Office/Home Office (SOHO) Customers and Prospects.
• Meet/exceed sales targets for MetroCast products & services via inbound and outbound calling
• Convert Marketing driven inbound sales calls into new MetroCast Customers
• Recommend additional Products and Services to existing MetroCast Customers
• Generate outbound sales calls into an assigned base of SOHO Customers for add-on business generation
• Convert MetroCast’s BSD web site inquiries into new Customers
• Utilize active listening for needs analysis and one-call close effectiveness
• Capture leads for future use to generate marketing campaigns
• Use sales skills and product knowledge to address and overcome Customer objections
• Maintain current information on MetroCast products, services, equipment and marketing efforts
• Focus on customer retention including but not limited to contract renewals
• Position MetroCast as the provider of choice
• Ensure that Customers and Prospects understand MetroCast methods and procedures
• Efficiently and accurately input orders on-line
• Communicates an understanding of the workflow process from input through installation
• Build key relationships with internal Associates to ensure successful completion of customer orders
• Perform other job-related duties as assigned
• Lead generation for the OSRs and Enterprise Account Executives
• Maintaining accurate and quality sales records / prepare sales and activity reports as required

Experience:

Job Qualifications:
• Minimum 1 year in a direct sales position
• Proven track record of sales success
• Strong persuasive abilities and negotiating skills
• Knowledge, skills and experience in Telecommunications, CLEC, LEC, or Cable industry
• Strong closer of sales
• Skilled in needs based selling
• High school diploma or equivalent
• Knowledge of PC’s required and related technology/software
• Results driven with focus on goal achievement
• Self starter with excellent time management and business sales skills
Preferred Experience:
• Call Center work environment
• Selling experience to SOHO
• Enthusiastic, goal-oriented, and successful at selling SOHO solutions
• Possess a hunter mentality coupled with a strong drive to win new business
• Excellent verbal and written communicator
• Strong customer service orientation with excellent follow up
• Technical aptitude and strong knowledge of computers and the Internet
• Team player, able to handle ambiguity, to anticipate and adapt to changes quickly
• Ability to multi-task
If interested, you should send your resume to: Harron Communications, 9 Apple Road, Belmont, NH 03220, Attn: Christine Jesseman.
An Equal Opportunity Employer

Location: Belmont, NH

Apply Now!
Send email to cjesseman@metrocast.com

ENTERPRISE ACCOUNT EXECUTIVE New England Markets

Description:

Job Responsibilities:
This dynamic Enterprise Account Executive will be responsible for generating new MetroCast Commercial Services cash-flow through the sale of Internet, High Capacity Data, Video and Voice services to assigned mid-size Enterprise and high-end SMB Customers and Prospects.
• The AE will protect MetroCast cash-flow by establishing and strengthening Customer relationships, working cross-functionally to improve their service experience, resulting in higher Customer satisfaction and retention.
• Through the use of consultative selling techniques and application selling, the Enterprise Account Executive will place MetroCast product and services within the Customers’ business organization.
• They will solidly position MetroCast in the marketplace by demonstrating a thorough understanding of the competitive landscape and emerging technologies.
• The Enterprise Account Executive will identify opportunity and develop a strategy and business plan that will exceed revenue quota assignments.
• This total account responsibility position requires a strong consultative sales professional who will build long-term business relationships with Enterprise and High-SMB business Customers and Prospects.
• They will be expected to focus on customer retention including but not limited to contract renewals.
• Their success is dependent on account managing the assigned Customer and Prospect base.
• The selected sales professional will generate high gross margin MetroCast business using an array of consultative selling skills, financial analysis and cost justification methodology, programmed account cycling, relationship tactics, and prospecting activities to cultivate business relationships with assigned companies, organizations and institutions.
• The Enterprise Account Executive will design and deliver sales presentations to prospective clients, develop relationships with individual businesses and the community, and position the MetroCast brand as a key component of the sales strategy.

Experience:

Job Qualifications:
• 5 to 10+ years outside B2B sales experience.
• 3+ years of in-depth consultative selling experience to enterprise, High-End SMB and Government entities.
• Knowledge, skills and experience in Carrier, CLEC, LEC, or Cable industry.
• Proven track record of successful telecom sales.
• Fully skilled in applications and needs based selling.
• Strong knowledge of the enterprise sales cycle.
• Ability to build and maintain a sales funnel for overachievement.
• Capable of accurate sales forecasting based on opportunity analysis.
• B.A. or B.S. Degree preferably in Business or Sales and Marketing, or the equivalent in work experience.
• 75% of sales time out of the office meeting with customers.
• Must have a reliable vehicle with insurance coverage and valid driver’s license with a good driving record.
Preferred Experience with:
• Internet and Data Networking Technologies, Functionality & Services (LAN, MAN, WAN, VPN).
• Voice Network Technologies (SIP-PRI, Trunking, T-1, DS3, Frame, VOIP).
• Deep knowledge of Metro Ethernet (DIA, P2P, P-2-Multi).
• Business continuity, disaster recovery, data back-up, data storage concepts.
• Sales Funnel Management experience, Dynamics CRM, or Salesforce.com type system.
• Maintain accurate and quality sales records and prepare sales and activity reports as required.
• Enthusiastic, goal-oriented, and successful at selling enterprise solutions.
• Possess a hunter mentality coupled with a strong drive to win new business.
• Self starter with excellent time management and business sales skills.
• Excellent verbal and written communicator, with strong presentation skills.
• Strong persuasive abilities and negotiating skills.
• Results driven with focus on goal achievement.
• Strong customer service orientation with excellent follow up.
• Technical aptitude and strong knowledge of computers and the Internet.
• Proficient in MS Excel, MS Word, PowerPoint.
• Team player, able to handle ambiguity, to anticipate and adapt to changes quickly.
If interested, you should send your resume to: Harron Communications, 9 Apple Road, Belmont, NH 03220, Attn: Christine Jesseman.
An Equal Opportunity Employer

Location: Belmont - Rochester, NH

Apply Now!
Send email to cjesseman@metrocast.com

CUSTOMER SERVICE ANALYST – 2 POSITIONS

Description:

In this role you will be responsible for monitoring and analyzing Customer Service and Technical Support call volume in order to forecast call volume / call patterns and develop staffing and scheduling models to meet business unit objectives and optimize staffing levels. You will also be responsible for providing intraday, daily, weekly, monthly and annual projections of call volume, average handle time, capacity requirements and other reports related to CSR staff productivity and
performance including team report cards.

Job Responsibilities:
• Assist National Managers and National Workforce Management Analyst in setting departmental
direction, goals and standards to ensure best in class performance of Customer Service operation.
• Monitor Queues/Skill sets and report average speed of answer, abandon call rates, average handle times, productivity, occupancy and other call center metrics
• Adjust staffing levels as required due to changes in call volume.
• Identify and recommend overtime and “flexible” time off needs.
• Analyze intraday/daily service level performance, call volume, AHT, ASA, schedule adherence, etc., and initiate real-time corrective actions to ensure acceptable service levels.
• Ensure call flow and systems are operating properly throughout the day.
• Planning and schedule management to ensure optimal utilization of call center resources including vacation management, shift coverage, optimization of breaks & lunches, training and off-line activity.
• Develop short, medium and long-term accurate projections of capacity needs based on call volume (including growth and attrition trending) forecasts
• Serve as initial contact point for all issues regarding call center schedules and call center workforce optimization.
• Track and monitor Customer Service Representative (Agents) off phone activities (breaks, lunches, training, Not Ready, etc.) to ensure adherence to schedules.
• Track and monitor Customer Service Representative (Agents) attendance, identifying undesirable or excessive unexcused patterns.
• Implement, monitor and revise programs, policies and procedures as directed by the National Managers and National Workforce Management Analyst.
• Create and distribute complex historical and real-time reports containing key call center and individual performance metrics.
• Analyze data to generate reports for presentation to senior management, and make recommendations for continuous improvement of the performance of the call center.
• Coordinate off-line activities (i.e. Team meetings, vacation, coaching, and time off) in order to minimize service level impacts.
• Other duties and responsibilities as assigned.
• Travel as needed (up to 25% travel).

Experience:

Job Qualifications:

• Ideal candidate must have at least 3 years of relevant experience in a call
center workforce management and/or call center supervisory experience.
• Familiar with standard concepts, practices, and procedures within the call center industry.
• Solid understanding of call center workforce management tools and theories
• Superior analytical, staffing and technical skills required to interpret and analyze system
data.
• Ability to persuasively communicate ideas to managers and senior management.
• Excellent communication and organizational skills.
• Strong project management skills.
• Demonstrated accuracy with detailed work.
• Ability to meet deadlines and complete tasks with minimal supervision.
• Advanced experience with Excel, Word, Outlook, PowerPoint and Access.
• Flexibility with work schedule required (Some travel required).

If interested, send your resume to: Harron Communications, 70
East Lancaster Ave, Frazer, PA, 19355, Attn: Chris Naughton.


Location: Rochester, NH

Apply Now!
Send email to jobs@metrocast.com

TECHNICAL TRAINER

Description:

Job Summary:
Support the successful performance of technical staff, and all individuals providing service to our customers, by
planning, developing, scheduling and delivering training for technical staff and support employees. Schedule and
deliver training presentations, using a variety of tools and methods, including one-on-one field training, focusing
primarily on equipping technical employees who work in customer-facing technical positions and support employees.
Job Responsibilities:
• Deliver effective training both in the form of classroom delivery and/or one-on-one coaching to technical
employees, primarily in customer-facing positions, including installation, pole climbing and troubleshooting.
• Collaborate with supervisory staff and incumbent employees to design training curriculum, develop classroom
instruction guides, audio-visual support, and training materials for new hires and technical staff in customerfacing
positions; proactively ensure that materials reflect current practices and policies.
• Coordinate training program logistics, including scheduling training classes and presentation space, audio-visual
setup, training materials, etc.
• Assist in developing goals and objectives for training of technical staff, assessing company training needs and
changes in industry and making adjustments for training programs, as appropriate.
• Efficient use of outside training resources.
• Evaluate individual technician’s ability and qualifications. Develop training programs with specific goals and
requirements. Measure quantitative effectiveness of training by grading technician on their technical growth.
• Evaluate technical competencies of each system’s technical staff.
• Maintain up-to-date working knowledge on polices and procedures concerning safety, technical and operations
philosophies and incorporate changes into training curriculum.
• Ensure that all training is done in compliance with National Electric Code, National Electric Safety Code and
OSHA regulations.
• Travel 40-60% of the time to deliver training in local systems.


Experience:

Job Qualifications:
• Associate’s degree or equivalent work experience required.
• Excellent verbal and written communications skills.
• Strong interpersonal skills with the ability to interact effectively and build relationships with people with diverse
backgrounds.
• Proficient knowledge of Windows, Microsoft Word, Excel, PowerPoint programs, email and Internet programs.
• SCTE certification as a Broadband Distribution Specialist (BDS) or equivalent experience required.
• Five years experience in technical positions within CATV industry or equivalent experience.
• Previous training experience, including instructional design, strongly preferred.
• Knowledgeable in all aspects of safety training as it pertains to our industry.
• Experience with HRC networks, fiber transport, and all head-end and network facilities desirable.
• With or without accommodation, must be physically capable of climbing poles, ladders, towers and other
structures and able to lift and carry up to 70 lbs.
• Willing and able to travel as necessary, up to 40-60% of the time.
• Valid driver’s license with proven good record.

If interested, you should send your resume to: Harron Communications, 9 Apple Rd, Belmont, NH 03220, Attn: Steve Mazzaschi.
An Equal Opportunity Employer


Location: Belmont, NH

Apply Now!
Send email to jobs@metrocast.com

Positions found in PA (2)

CUSTOMER SERVICE REPRESENTATIVE-PART TIME

Description:

Our Customer Service Representative position is a key company position that contributes to MetroCast’s vision of being the industry leader in customer service through quality, courtesy and teamwork. This position is responsible for educating and assisting our customers so they can make informed decisions about our products and services which include MetroCast Digital Cable TV, High Speed Internet, and Digital Voice service. The Customer Service Representative serves as a front line professional that must be able to provide the highest level of customer satisfaction. This position has extensive contact with the general public, therefore excellent customer satisfaction, communication skills, and attitude is essential.

Job Responsibilities:
• Handle incoming telephone calls and electronic communication to promote and sell MetroCast products and services; as well as provide billing and general service support.
• Acquire new customers and upgrade current subscribers through educating on MetroCast products and services.
• Maintains sales standards and other performance goals set by management.
• Navigate thru multiple data entry systems and other relevant applications, tools and resources while speaking with customers.
• Be an active listener who can show empathy and patience in a non scripted fast pace environment.
• Responsible for understanding and adhering to Federal Regulations and MetroCast Policies.
• Maintain customer account confidentiality.
• Responsible for adhering to an assigned schedule.
• Punctuality a must.
• All other duties and responsibilities as assigned.


Experience:

Job Qualifications:
• High school diploma or equivalent required.
• Basic reading, writing and arithmetic skills required.
• Prior sales and customer service / call center experience preferred.
• Computer literate with the ability to learn customer service software applications.
• Ability to work well under pressure, multi task, and remain calm and professional thru stressful or ambiguous situations.
• Ability to work a schedule including nights, weekends, holidays and overtime as required.
• Must be able to work in a structured environment with assigned processes and procedures.
• Knowledge of cable TV, phone and Internet services a plus.
• Excellent verbal and written communication skills with the ability to present information and direction in an articulate, organized and professional manner.
• Ability to listen and interpret the needs of the customer.
• Demonstrate accuracy with detailed work.

Location: Berwick, PA

Apply Now!
Send email to bpinterich@metrocast.com

CUSTOMER SERVICE REPRESENTATIVE - 2 Positions

Description:

Our Customer Service Representative position is a key company position that contributes to MetroCast’s vision of being the industry leader in customer service through quality, courtesy and teamwork. This position is responsible for educating and assisting our customers so they can make informed decisions about our products and services which include MetroCast Digital Cable TV, High Speed Internet, and Digital Voice service. The Customer Service Representative serves as a front line professional that must be able to provide the highest level of customer satisfaction. This position has extensive contact with the general public, therefore excellent customer satisfaction, communication skills, and attitude is essential.

Job Responsibilities:
• Handle incoming telephone calls and electronic communication to promote and sell MetroCast products and services; as well as provide billing and general service support.
• Acquire new customers and upgrade current subscribers through educating on MetroCast products and services.
• Maintains sales standards and other performance goals set by management.
• Navigate thru multiple data entry systems and other relevant applications, tools and resources while speaking with customers.
• Be an active listener who can show empathy and patience in a non scripted fast pace environment.
• Responsible for understanding and adhering to Federal Regulations and MetroCast Policies.
• Maintain customer account confidentiality.
• Responsible for adhering to an assigned schedule.
• Punctuality a must.
• All other duties and responsibilities as assigned.


Experience:

• High school diploma or equivalent required.
• Basic reading, writing and arithmetic skills required.
• Prior sales and customer service / call center experience preferred.
• Computer literate with the ability to learn customer service software applications.
• Ability to work well under pressure, multi task, and remain calm and professional thru stressful or ambiguous situations.
• Ability to work a schedule including nights, weekends, holidays and overtime as required.
• Must be able to work in a structured environment with assigned processes and procedures.
• Knowledge of cable TV, phone and Internet services a plus.
• Excellent verbal and written communication skills with the ability to present information and direction in an articulate, organized and professional manner.
• Ability to listen and interpret the needs of the customer.
• Demonstrate accuracy with detailed work.

Location: Berwick, PA

Apply Now!
Send email to bpinterich@metrocast.com

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• Belmont, NH (PDF)
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• Booneville, MS (PDF)
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• Philadelphia, MS (PDF)
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